Privacy Policy

1. Information We Collect

Synmed Telehealth Company may collect the following categories of information:

Personal Identification Information

• Full name
• Date of birth
• National identification details where required
• Telephone number
• Email address
• Physical address or location

Medical Information

• Health history
• Symptoms and medical concerns
• Diagnosis and treatment records
• Prescriptions and medical notes
• Health monitoring data provided during consultations

Technical Information

• Device information
• IP address
• Browser type
• Application usage data
• Login information

Payment Information

Where applicable, Synmed may collect information related to payments for consultations or services.

2. How We Use Your Information

Synmed Telehealth Company uses collected information for the following purposes:

• To provide telehealth consultations and home healthcare services
• To connect patients with qualified healthcare professionals
• To maintain and update medical records
• To improve healthcare service delivery and platform functionality
• To communicate with users regarding appointments, treatment, and services
• To comply with legal and regulatory requirements

3. Confidentiality of Medical Information

Synmed Telehealth recognizes that medical information is highly sensitive. All patient information is handled in accordance with professional medical ethics and confidentiality standards.

Medical information shared during consultations will only be accessed by:

• Authorized healthcare professionals involved in patient care
• Authorized administrative personnel where necessary
• Regulatory authorities if required by law

4. Information Sharing

Synmed Telehealth Company does not sell or trade personal or medical information.

However, information may be shared under the following circumstances:

• With licensed healthcare professionals providing care
• With hospitals, laboratories, or pharmacies involved in patient treatment
• When required by law or government authorities
• To protect patient safety or public health

5. Data Security

Synmed Telehealth Company takes appropriate technical and administrative measures to protect personal and medical information against:

• Unauthorized access
• Loss or destruction of data
• Misuse of information
• Cybersecurity threats

Security safeguards may include encryption, secure servers, and controlled access to sensitive information.

6. Patient Rights

Users of Synmed Telehealth services have the right to:

• Access their personal or medical information
• Request correction of inaccurate information
• Request deletion of personal data where legally permissible
• Withdraw consent for data processing where applicable

Requests may be submitted through the contact information provided below.

7. Data Retention

Synmed Telehealth Company retains medical and personal information only for as long as necessary to:

• Provide healthcare services
• Maintain medical records
• Comply with legal and regulatory requirements

8. Third-Party Services

Synmed Telehealth platforms may integrate with third-party services such as:

• Payment service providers
• Laboratories and pharmacies
• Technology partners

These third parties are required to maintain confidentiality and data protection standards.

9. Children's Privacy

Synmed Telehealth services for minors must be accessed or authorized by a parent, guardian, or legally responsible adult.

10. Changes to This Privacy Policy

Synmed Telehealth Company reserves the right to update this Privacy Policy from time to time to reflect changes in technology, regulations, or services. Updated versions will be communicated through our official platforms.

11. Contact Information

For questions regarding this Privacy Policy or data protection matters, please contact: